Terms

These General Terms and Conditions apply to offers, services and digital products of:

Iaroslava Suspitsina

LAUENSTEIN One

Bernauer Straße 27

10115 Berlin

Germany

Phone number: A business telephone number will be added once a separate business line has been set up.

Email: info@lauensteinone.de

These Terms apply to contracts for digital products, software access, the LAUENSTEIN One Rebalancer, digital content, informational materials, consulting services, coaching, website development, automation, marketing, IT relocation support, recruiting support and other services of LAUENSTEIN One.

The Terms apply to consumers and entrepreneurs unless a deviating agreement has been made in an individual case. Deviating customer terms apply only if we expressly agree to their validity.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding the contract.

Customer means, depending on the context, consumers and entrepreneurs.

Digital products means digital content and digital services, in particular digital guides, recordings, software access, Telegram bot access and the LAUENSTEIN One Rebalancer.

LAUENSTEIN One does not provide legal advice, tax advice, visa or immigration law advice, investment advice, investment brokerage, financial portfolio management, or medical, psychotherapeutic or healthcare services.

Information about relocation, company formation, work, career, business, websites, marketing, automation, finance or investments serves exclusively general orientation, structuring and education. It does not replace advice from admitted lawyers, tax advisors, authorities, financial advisors, doctors, psychotherapists or other qualified professionals.

Organizational support for relocation or company formation does not include legal review, representation before authorities as a legal service, or tax advice.

The presentation of services on the website, on social media, in the Telegram channel or in the Telegram bot does not constitute a binding offer to conclude a contract.

A contract generally comes into existence only when:

1. the customer submits an inquiry,

2. LAUENSTEIN One sends an individual offer,

3. the customer accepts this offer in text form, for example by email, Telegram or a comparable communication channel, or makes an agreed payment on time,

4. the required confirmations, in particular regarding Terms, privacy and withdrawal, have been given, and

LAUENSTEIN One is not obliged to accept every inquiry or activate every user for digital products.

The specific scope of services follows from the respective individual offer, service description, order confirmation or other written agreement.

Services may in particular include:

• website development,

• digital strategy,

• online marketing,

• marketing and lead generation structure,

• automation,

• software, web app, mobile app, MVP and game development,

• digital informational products,

• digital guides and recordings,

• consulting and coaching outside the healing professions,

• organizational support for relocation and company formation without legal and tax advice,

• recruiting support,

• access to the LAUENSTEIN One Rebalancer.

LAUENSTEIN One provides services carefully and to the best of its knowledge. Unless a specific work-contract result has been expressly agreed, no specific result is owed.

Consulting, coaching and project services may be provided online by video, email, Telegram, social media, telephone or other digital communication channels.

The customer is responsible for ensuring that their technical requirements, in particular internet connection, device, browser, camera, microphone, software access and Telegram access, are sufficient for using the agreed service. LAUENSTEIN One is not liable for disruptions based on the customer's technical equipment, internet connection or platform use.

LAUENSTEIN One may use suitable service providers, technical providers or subcontractors for service performance insofar as this is necessary for proper execution and no deviating agreement has been made. A claim to a specific performing person exists only if this has been expressly agreed.

The LAUENSTEIN One Rebalancer is a digital educational and software tool. It serves the technical display of mathematical model deviations between portfolio values entered by the user and a published model weighting.

The Rebalancer is not investment advice, not investment brokerage, not financial portfolio management, not a suitability assessment, not a personal recommendation, not financial analysis in a supervisory-law sense and not an invitation to buy, sell or hold financial instruments.

Displayed model weightings, author examples, ISINs, instrument names, mathematical differences, technical thresholds, notifications and historical displays are not recommendations and not trading signals.

LAUENSTEIN One does not check whether a model, a financial instrument, a weighting or an action is suitable for a user. The user decides independently whether and how to act. The Rebalancer may be used only by adults.

Access to the Rebalancer may consist of a one-time access payment and a monthly access payment.

Access is activated after individual confirmation and payment. Activation usually takes place within 24 hours after payment receipt or after individual confirmation.

Access is activated for the paid period in each case. If no further payment is made for the next period, access may be deactivated after the paid month expires.

Ordinary termination is possible at any time after the first month. Termination leads to loss of access to the bot after expiry of the paid service period.

Unless automatic online payment or automatic contract renewal is set up, no automatic debit is made by LAUENSTEIN One.

If a paid contract in electronic commerce aimed at a continuing obligation is concluded through the website in the future, the website will be supplemented in advance with a legally required termination function, insofar as this obligation applies.

Digital products, software access and Telegram bot functions are provided within the agreed scope. Availability may be restricted by maintenance, security measures, technical disruptions, platform outages, changes by third-party providers or force majeure.

LAUENSTEIN One endeavors to provide reasonable technical availability, but does not guarantee uninterrupted or error-free availability unless mandatory statutory rights conflict with this.

Statutory consumer rights for digital products remain unaffected. Insofar as statutory update obligations exist for digital products, necessary updates will be provided to the legally required extent or access will be adjusted accordingly.

For monthly consulting or coaching packages with an agreed number of appointments per month, for example four appointments per month, appointments must be used within the respective service month.

Unused appointments expire at the end of the respective service month unless expressly agreed otherwise. This does not apply insofar as the non-use is due to unavailability for which LAUENSTEIN One is responsible.

Appointments can be rescheduled free of charge no later than 24 hours before the agreed appointment. In the event of later cancellation or no-show, the appointment may be deemed performed. The customer reserves the right to prove that LAUENSTEIN One incurred no damage or substantially less damage.

Coaching and life guidance are provided outside the healing professions. They do not replace medical, psychotherapeutic, psychological or psychiatric treatment.

Digital guides, recordings and informational materials serve general information and education. They are not distance learning, not state-approved training, not exam preparation with individual learning control and not a guarantee of specific professional, business, financial or personal results.

Prices are communicated and agreed individually. Unless otherwise stated, prices are understood without VAT being shown due to the small business regulation pursuant to Section 19 UStG.

Agreed advance payments are due upon contract conclusion or acceptance of the offer unless otherwise agreed.

Payments are initially made by bank transfer according to individual payment instructions. Payment details are communicated to the customer as part of the offer, invoice or payment request.

Any fees of the customer's own payment service provider or own bank, in particular for international payments, are borne by the customer unless they were caused by LAUENSTEIN One.

Additional payment methods such as PayPal, Stripe, SEPA, credit card or Telegram Payments may be offered in the future. There is no entitlement to a specific payment method.

Invoices are transmitted electronically after payment or according to individual agreement unless another form is agreed. The customer is obliged to provide the data required for the invoice correctly and completely.

Consumers generally have a statutory right of withdrawal for distance contracts. Details are set out in the withdrawal policy.

Statutory withdrawal rights remain unaffected. A voluntary refund beyond statutory rights is not granted unless expressly agreed otherwise.

For digital content and digital services, the right of withdrawal may expire early under the statutory conditions if the consumer expressly agrees that LAUENSTEIN One begins performance before expiry of the withdrawal period and confirms that they lose their right of withdrawal when performance begins.

For services, the right of withdrawal may expire under the statutory conditions upon complete performance of the service if the consumer previously expressly agreed that LAUENSTEIN One begins the service before expiry of the withdrawal period and confirmed that the right of withdrawal expires upon complete contract performance.

Unless a specific work-contract result has been expressly agreed, LAUENSTEIN One does not owe a specific success. In particular, no specific revenues, rankings, leads, job offers, visa decisions, authority decisions, business results, investment results, returns or other results are guaranteed.

The customer provides the information, access, content, decisions and feedback required for the service completely, correctly and on time.

LAUENSTEIN One may generally rely on the information and documents provided by the customer and is not obliged to review them legally, for tax purposes, financially or with respect to authorities unless expressly agreed otherwise.

Delays caused by missing or delayed customer cooperation extend agreed schedules accordingly.

If the customer provides texts, images, videos, graphics, brands, access data, documents, databases, website content or other materials, the customer is responsible for having the necessary rights and for ensuring that use does not violate third-party rights or legal provisions.

The customer indemnifies LAUENSTEIN One against third-party claims arising from unlawful or contract-breaching provision of customer materials, insofar as the customer is responsible for the infringement.

LAUENSTEIN One treats confidential customer information received in the course of contract performance as confidential. Disclosure takes place only insofar as this is necessary for contract performance, legal provisions require it or the customer has consented. Data protection information is set out in the Privacy Policy.

The customer receives a simple, non-exclusive, non-transferable right of use for own purposes in digital content, texts, templates, concepts, Rebalancer access, software functions, documentation and other materials unless otherwise agreed.

Transfer, reproduction, publication, sublicensing, resale or public communication is not permitted without express consent.

Insofar as LAUENSTEIN One creates customer-specific works, the scope and timing of rights transfer are governed by the individual offer or agreement. Until full payment, the granting of further rights of use may be withheld insofar as this is legally permissible.

Insofar as LAUENSTEIN One is obliged to create a work, rights for defects are generally governed by statutory provisions. Statutory consumer rights are not restricted.

For digital products, the statutory rights for digital products apply insofar as they are applicable. LAUENSTEIN One may remedy errors within reasonable technical possibilities or adjust functions insofar as this is necessary for contract performance.

LAUENSTEIN One may block access or terminate contracts for good cause, in particular in the event of:

• misuse of the bot or systems,

• unauthorized disclosure of access data,

• attacks on the technical infrastructure,

• unlawful use,

• payment default,

• breach of these Terms,

• use by minors despite the 18+ restriction,

• use of the Rebalancer for commercial financial advice, signal services or resale without consent.

LAUENSTEIN One is liable without limitation in cases of intent and gross negligence, injury to life, body or health, assumption of a guarantee and cases of mandatory statutory liability.

In cases of simple negligence, LAUENSTEIN One is liable only for breach of material contractual obligations. Material contractual obligations are those whose fulfillment makes proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely. In this case, liability is limited to the typical, foreseeable damage.

Otherwise, liability is excluded to the extent permitted by law. The liability limitations also apply in favor of legal representatives, employees, service providers and vicarious agents.

LAUENSTEIN One assumes no liability for decisions that users make independently on the basis of general information, technical model calculations or their own assessment, unless mandatory statutory liability applies.

LAUENSTEIN One may adjust services and Terms insofar as this is necessary due to technical, legal, organizational or economic changes and customers are not unreasonably disadvantaged. Customers will be informed of material changes in good time.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.

The German version of these legal texts is authoritative. Translations into other languages are for information only.