Withdrawal policy
Withdrawal
Translation notice: This English version is provided for information only. The German version is the legally authoritative version. In case of discrepancies, the German version prevails.
Withdrawal policy for consumers and model withdrawal form.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us
Iaroslava Suspitsina
LAUENSTEIN One
Bernauer Straße 27
10115 Berlin
Germany
Email: info@lauensteinone.de
by means of a clear declaration, for example by email, of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this refund, we generally use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this refund.
If you requested that services begin during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of services already provided up to the time at which you inform us of exercising the right of withdrawal, compared with the total scope of services provided for in the contract.
Early expiry of the right of withdrawal for services
For a contract for the provision of services, your right of withdrawal expires if we have fully performed the service and only began performing the service after you expressly agreed that we begin performance before expiry of the withdrawal period and you confirmed your knowledge that your right of withdrawal expires upon complete performance of the contract by us.
Early expiry of the right of withdrawal for digital content
For a contract for the provision of digital content not supplied on a tangible medium, your right of withdrawal expires if we have begun performance of the contract after you expressly agreed that we begin performance before expiry of the withdrawal period, you confirmed your knowledge that by giving your consent you lose your right of withdrawal when performance begins, and we provided you with confirmation of the contract on a durable medium.
5. Model withdrawal form - publicly available at /widerruf
If you wish to withdraw from the contract, please complete this form and send it back to:
Iaroslava Suspitsina
LAUENSTEIN One
Bernauer Straße 27
10115 Berlin
Germany
Email: info@lauensteinone.de
I hereby withdraw from the contract concluded by me for the provision of the following service / the provision of the following digital product:
____________________________________________________________
Ordered on:
____________________________________________________________
Name of the consumer:
____________________________________________________________
Address of the consumer:
____________________________________________________________
Email address of the consumer:
____________________________________________________________
Date:
____________________________________________________________
Signature of the consumer, only if notified on paper:
____________________________________________________________